Shipping & Policies

Shipping

Orders are prepared with care before dispatch. Delivery timelines may vary by destination, product availability, and carrier conditions. Tracking details will be provided when an order ships.

Returns

If your piece arrives damaged or there is an issue with your order, contact us within 30 days of delivery. Custom, personalized, or worn pieces may not be eligible for return unless they arrive damaged or defective.

Crystal Care

Keep crystal jewelry away from harsh chemicals, prolonged moisture, and heavy impact. Store each piece separately to protect natural stones and metal details.

Privacy

Customer information is used to process orders, provide support, and improve the shopping experience. Payment details are handled by secure payment providers and are not stored directly by JIAJIAFAM.

For questions about an order or policy, contact jiajiafam@jiajiafam.com.